This qualification is part of the ITIL Intermediate Service Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
Learning Objectives
The learning objectives are focused on an understanding of the overall linkages between the stages in the lifecycle, the processes used and their contribution to service management practices.
Benefits
Candidates will gain:
• A detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
• Competencies in the ITIL Service Strategy practices upon successful completion of the education and examination
The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.
The topics cover:
• Leading discussions on service strategy
• Defining services and market spaces
• Conducting strategic analysis
• Applying financial management
• Managing demand
• Driving strategy through the service lifecycle
• Understanding critical success factors and risks
• Mock examination
• Exam preparation and revision
• Examination on the last half day
Auditoriniai mokymai vyksta Vilniuje, UAB “DATA MINER” patalpose adresu Laisvės pr. 125. Į mokymų kainą įtraukiama oficiali mokymosi medžiaga, kursui reikalinga įranga, dėstytojo darbas, kavos pertraukos ir pietūs.
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Nuotoliniai mokymai vykdomi bendradarbiaujant su UK kompanija QA naudojant konferencinį ryšį. Dalyviai jungiasi į kursą iš savo darbo vietos, komunikuoja su dėstytoju realiame laike, kaip ir auditorinių mokymų dalyviai, atlieka praktines užduotis. Mokymai vyksta anglų kalba. Turėdami partnerio nuolaidą savo klientams nuotolinius mokymus siūlome žemesnėmis kainomis nei nurodyta standartiniame QA kainyne. Išsamiau apie nuotolinių mokymų formatą galite sužinoti čia.
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