ITIL® Foundation Certificate in IT Service Management eLearning with online examination

The eLearning course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It uses the ITIL IT Service Management Glossary of Terms & Definitions and ITIL IT Service Management Acronyms.

This eLearning course provides participants with a thorough grounding in ITIL Foundation. Written by QA’s own skilled lecturers with extensive experience in the practical application of service management, the course includes support and on-line examination practice during the QA eLearning experience.

Candidates will be able to use our own online exam simulator and will be able to test what has been learned and review recorded scores. Delegates will have access to 30 QA ITIL subject matter experts by email. Upon successful completion of the online tests the candidate is offered exam dates and attends QA to take their exam. Viewing the ITIL Foundation eLearning product and attempting all the exercises that we recommend will take approximately 8-10 hours. Delegates wishing to undertake the Foundation exam can expect to invest 21 hours of study, including additional reading and exam preparation.

Once purchased, the eLearning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.

This eLearning package includes:

  • The QA-authored ISEB accredited ITIL Foundation eLearning module (2 credits)
  • The official ITIL Foundation Handbook
  • Full tutor support from 30 industry experts
  • On-line exam simulator
  • ITIL Foundation examination
  • ITIL Process Wall Chart (download here)


If taking an exam, candidates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable). This an ISEB requirement and delegates will be turned away from the examination if Photo ID is not produced.

Module 1: Overview
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Design
Module 5: Service Transition
Module 6: Service Transition
Module 7: Service Operation
Module 9: Service Operation
Module 10: Continual Service Improvement
Module 11: Qualification Scheme

This eLearning product includes an online ProctorU examination.

ProctorU is a live online proctoring service for test takers taking exams remotely.

Upon request our QA exam team will email over details of your exam code and instructions on how to book through ProctorU.

ProctorU exams require photographic identification at the time of taking your exam, this can be in the form of a passport, driving licence or a work ID, which would need to include your name and a photograph.

Please note: candidates are required to give 72 hours’ notice when choosing a date and time to book their exam (if scheduling less than 72 hours in advance a small fee would be incurred)