About this course
The purpose of the ITIL 4 Strategist Direct, Plan & Improve (DPI) training course is to provide ITIL Practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
The ITIL 4 Strategist Direct, Plan And Improve (DPI) qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional, which will assess your practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
Audience profile
- IT Service Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Professionals looking to advance their career in Service Management
- Professionals who want to learn how to direct, plan and improve IT services – this can include:
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- Service Management Professionals
- Project Managers
- Business Analysts
At course completion
The learning outcomes from the ITIL Strategist Direct, Plan & Improve (DPI) training course are below:
- Understand the key concepts of direct, plan & improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of organisational Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Organisational benefits
- Improved performance
- Increased efficiencies
- Trained staff with an understanding of Service Management is a digital organisation
Individual benefits
- Holding an up to date industry recognised qualification
- Gaining up to date knowledge of how to direct, plan and improve IT services
Examination
Duration: 90 minutes, closed book
Number of questions: 40
Marks: Each question is worth 1 mark
There are 40 marks available
There is no negative marking
Pass mark: is 70% or higher – 28/40 marks or above
- Direction
- Planning
- Improvement
- Operating model
- Methods
- Risks
- Scope of control
- Vision and mission
- Strategy, tactics and operations
- Governance, compliance and management
- Policies, controls and guidelines
- Know how to cascade objectives and requirements
- Know how to define effective policies, controls and guidelines
- Know how to place decision-making authority at the correct level
- Improvement reviews
- Analysis of lessons learned
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
- Addressing the 4 dimensions
- Applying the guiding principles
- Value stream mapping
- Optimisation of workflow
- Elimination of waste
- Ensuring & utilising feedback
Prerequisites
The ITIL 4 Foundation certificate is the prerequisite for the ITIL 4 Strategist Direct, Plan And Improve (DPI) training course.
Prereading
There is no pre-reading prior to attending the ITIL Strategist Direct, Plan And Improve DPI course, however revision of your ITIL 4 Foundation level materials would be useful to re-enforce your existing level of knowledge of ITIL 4.