About this course
The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination, which leads to the award of the ITIL 4 Managing Professional status.
This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme), and it gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation.
After completing this course, attendees will have an understanding of the following:
From the ITIL 4 Specialist – High Velocity IT Module:
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL operating model
- Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
From the ITIL 4 Specialist – Drive Stakeholder Value Module:
- Understand how customer journeys are designed
- Know how to foster stakeholder relationships
- Know how to shape demand and define service offerings
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realise and validate service value
From the ITIL 4 Strategist – Direct, Plan and Improve Module:
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of Organisational Change Management to direct, plan and improve
Attendees must already have either an ITIL v3 Expert certificate obtained by passing the MALC exam, ITIL v2-v3 Bridging exam, or have achieved a minimum of 17 credits in the ITIL v3 qualification scheme.
An ITIL v2 Managers certification plus CSI or Strategy making you eligible to take the MALC exam is not sufficient – the credits need to have been gained through the v3 qualification route.