About this course
This course provides candidates with an understanding in the principles of, and practical experience of, using industry best practice to utilise a Change Management process successfully across a services organisation.
This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Change Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the ‘BCS ITSM Specialist’ series.
- Individuals who require a working knowledge of the industry best practice used in Change Management and how it may be used to enhance the quality of ITSM within an organisation
- IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Change Management within an ongoing Service Improvement Programme (SIP)
- Individuals who wish to sit the BCS Specialist Certificate in Change Management Exam (sat on the last day of the course)
At course completion
Holders of the BCS Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:
- Explain the goals and objectives of Change Management
- Understand and explain processes and roles of Change Management
- Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
- Develop and improve the customer and business focus of Change Management Prioritise and assess the impact of proposed changes
- Access and manage the risk, benefit and cost of proposed changes Manage the authorisation process
- Manage changes through their lifecycle
- Define and agree change models and standard changes Produce and manage forward schedules of change
- Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
- Oversee and manage the building, testing and implementation of authorised changes Be aware of the support tools and techniques available for the implementation and
- Support of Change Management, where possible identifying and instigating Improvements
- Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
- Produce Change Management reports for dissemination and interpret and use their contents
- Understand the interdependencies between Change Management and other IT areas and processes
- Assist with the planning and implementation of Change Management
The examination is a 1½ hours ‘closed book’, multiple-choice paper. There are 25 questions which are scenario based.
This course is aimed at those working or preparing to work in a Change Management role and/or within a Change Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.
The purpose of the Specialist qualification in Change Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.
- Candidates must hold the ITIL Foundation Certificate V4, V3 or V2 with Managers Bridge. It is recommended that candidates have a minimum of two years’ experience in IT Service Management.
Success on the course will be enhanced by candidates spending at lead 10 hours on reviewing their ITIL Foundation material prior to attending one of the BCS Specialist courses. BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website.
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