ITIL V3 paslaugų valdymo pagrindai

Kursas skirtas IT vadovams, specialistams, profesionalams ir visiems, norintiems įgyti, išplėsti ar atnaujinti IT paslaugų procesų diegimo, valdymo ir optimizavimo bazines žinias pagal ITIL v3 metodologiją, taip pat  siekiantiems įgyti  ITIL v3 Foundation sertifikaciją. Dalyviams privalomų reikalavimų nėra, tik rekomenduojama turėti  darbo patirtį IT paslaugų teikimo srityje.

Kurso nauda:

  • Dalyviai susipažins su ITIL V3 terminologija, struktūra bei pagrindiniais IT paslaugų  valdymo procesais ir principais.
  • Įgis naujų IT vadybos ir darbo veiklos organizavimo žinių bei įgūdžių.
  • Įgis žinių, reikalingų sėkmingam  egzamino Foundation Certificate in IT Service Management išlaikymui.
  • Įvadas
  • Paslaugų valdymas – teorijos pritaikymas praktikoje
  • Paslaugų gyvavimo ciklas
  • Bendrosios koncepcijos ir apibrėžimai
  • Pagrindiniai principai ir modeliai
  • Procesai
    • Paslaugų teikimo strategija (Service Strategy)
    • Paslaugų projektavimas (Service Design)
    • Paslaugų įvedimas/keitimas (Service Transition)
    • Paslaugų vykdymas (Service Operation)
    • Nuolatinis paslaugų gerinimas (Continual Service Improvement)
  • Funkcijos
    • Paslaugų tarnyba (Service Desk)
    • IT eksplotacijos valdymas (IT Operations Management)
    • Programinės įrangos valdymas (Application Management)
    • Techninis valdymas (Technical Management)
  • Rolės ir atsakomybės, RACI modelis
  • Technologijos ir architektūra

Praktinės užduotys padedančios suvokti ir įsisavinti teorinę medžiagą sudarys apie 30% kurso.

Auditoriniai mokymai


Pradžios data Trukmė, d. Kurso pavadinimas Kaina, € Statusas
2017.09.20 3 ITIL v3 paslaugų valdymo pagrindai € 780 Patvirtinti
2017.10.02 3 ITIL Service Operation (Intermediate lygmuo) sertifikacija € 1,275
2017.10.09 5 ITIL Operational Support and Analysis (Intermediate lygmuo) sertifikacija € 1,975
2017.10.09 3 ITIL Service Strategy (Intermediate lygmuo) sertifikacija € 1,275 Populiarūs
2017.10.23 3 ITIL Intermediate Qualification: Continual Service Improvement € 1,275
2017.10.23 5 ITIL Service Offerings and Agreements (Intermediate lygmuo) sertifikacija € 1,975
2017.11.13 5 ITIL Release, Control and Validation (Intermediate lygmuo) sertifikacija € 1,975
2017.11.27 3 ITIL Service Design (Intermediate lygmuo) sertifikacija € 1,275
2017.12.11 3 ITIL Service Transition (Intermediate lygmuo) sertifikacija € 1,275
2017.12.11 5 ITIL Planning, Protection and Optimization (Intermediate lygmuo) sertifikacija € 1,975
2018.01.18 2 Achieving ITIL Practitioner Certification € 840

Nuotoliniai mokymai

Data Trukmė Kurso pavadinimas Statusas
06-26-17 5 ITIL(R) Capability Certificate in Release Control and Validation Patvirtinti
06-26-17 5 ITIL(R) Capability Certificate in Release Control and Validation Patvirtinti
06-26-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
06-26-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
06-28-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
07-05-17 3 ITIL(R) Lifecycle Certificate in Continual Service Improvement Patvirtinti
07-05-17 3 ITIL(R) Lifecycle Certificate in Service Operations Patvirtinti
07-06-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Patvirtinti
07-06-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-06-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 5 ITIL(R) Capability Certificate in Operational Support and Analysis Patvirtinti
07-08-17 5 ITIL(R) Capability Certificate in Operational Support and Analysis Patvirtinti
07-09-17 2 Designing a Service Catalogue Workshop Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 2 ITIL® Practitioner - Fast Track Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 5 ITIL(R) Capability Certificate in Release Control and Validation Mažiau nei 3 vietos
07-11-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-11-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Operations Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Mažiau nei 3 vietos
07-14-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-14-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
07-17-17 5 ITIL(R) Capability Certificate in Service Offerings and Agreements Patvirtinti
07-17-17 5 ITIL(R) Capability Certificate in Service Offerings and Agreements Mažiau nei 3 vietos
07-18-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
07-18-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-18-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti