ITIL Service Strategy (Intermediate lygmuo) sertifikacija

This qualification is part of the ITIL Intermediate Service Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

Learning Objectives

The learning objectives are focused on an understanding of the overall linkages between the stages in the lifecycle, the processes used and their contribution to service management practices.

Benefits

Candidates will gain:
• A detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
• Competencies in the ITIL Service Strategy practices upon successful completion of the education and examination

The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.

The topics cover:

• Leading discussions on service strategy
• Defining services and market spaces
• Conducting strategic analysis
• Applying financial management
• Managing demand
• Driving strategy through the service lifecycle
• Understanding critical success factors and risks
• Mock examination
• Exam preparation and revision
• Examination on the last half day

Auditoriniai mokymai


Pradžios data Trukmė, d. Kurso pavadinimas Kaina, € Statusas
2017.09.20 3 ITIL v3 paslaugų valdymo pagrindai € 780 Patvirtinti
2017.10.02 3 ITIL Service Operation (Intermediate lygmuo) sertifikacija € 1,275
2017.10.09 5 ITIL Operational Support and Analysis (Intermediate lygmuo) sertifikacija € 1,975
2017.10.09 3 ITIL Service Strategy (Intermediate lygmuo) sertifikacija € 1,275 Populiarūs
2017.10.23 3 ITIL Intermediate Qualification: Continual Service Improvement € 1,275
2017.10.23 5 ITIL Service Offerings and Agreements (Intermediate lygmuo) sertifikacija € 1,975
2017.11.13 5 ITIL Release, Control and Validation (Intermediate lygmuo) sertifikacija € 1,975
2017.11.27 3 ITIL Service Design (Intermediate lygmuo) sertifikacija € 1,275
2017.12.11 3 ITIL Service Transition (Intermediate lygmuo) sertifikacija € 1,275
2017.12.11 5 ITIL Planning, Protection and Optimization (Intermediate lygmuo) sertifikacija € 1,975
2018.01.18 2 Achieving ITIL Practitioner Certification € 840

Nuotoliniai mokymai

Data Trukmė Kurso pavadinimas Statusas
06-26-17 5 ITIL(R) Capability Certificate in Release Control and Validation Patvirtinti
06-26-17 5 ITIL(R) Capability Certificate in Release Control and Validation Patvirtinti
06-26-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
06-26-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
06-28-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
07-05-17 3 ITIL(R) Lifecycle Certificate in Continual Service Improvement Patvirtinti
07-05-17 3 ITIL(R) Lifecycle Certificate in Service Operations Patvirtinti
07-06-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Patvirtinti
07-06-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-06-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 5 ITIL(R) Capability Certificate in Operational Support and Analysis Patvirtinti
07-08-17 5 ITIL(R) Capability Certificate in Operational Support and Analysis Patvirtinti
07-09-17 2 Designing a Service Catalogue Workshop Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 2 ITIL® Practitioner - Fast Track Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 5 ITIL(R) Capability Certificate in Release Control and Validation Mažiau nei 3 vietos
07-11-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-11-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Operations Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Mažiau nei 3 vietos
07-14-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-14-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
07-17-17 5 ITIL(R) Capability Certificate in Service Offerings and Agreements Patvirtinti
07-17-17 5 ITIL(R) Capability Certificate in Service Offerings and Agreements Mažiau nei 3 vietos
07-18-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
07-18-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-18-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti