The eLearning course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It uses the ITIL IT Service Management Glossary of Terms & Definitions and ITIL IT Service Management Acronyms.
Viewing the ITIL Foundation eLearning product and attempting all the exercises that we recommend will take approximately 8-10 hours. Delegates wishing to undertake the Foundation exam can expect to invest 21 hours of study, including additional reading and exam preparation.
- Service Management as a practice
- The Service Lifecycle
- Key principles and models
- Generic concepts
- Technology and architecture
- ITIL qualification scheme
Once purchased, the eLearning is active for a 12-month period.
This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT services.
Module 1: Overview
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Design
Module 5: Service Transition
Module 7: Service Operation
Module 8: Service Operation
Module 9: Service Operation
Module 10: Continual Service Improvement
Module 11: Qualification Scheme