ITIL Continual Service Improvement (Intermediate lygmuo) sertifikacija

The ITIL Continual Service Improvement course enables you to gain a deep understanding of the ITIL Continual Service Improvement phase to enhance the quality of IT service provision. It covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.

Learning Objectives

On completion of the course candidates can expect to gain competencies in the following:

• Introduction to Continual Service Improvement
• Continual Service Improvement principles
• Continual Service Improvement process
• Continual Service Improvement methods and techniques
• Organisation for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementation considerations
• Critical success factors and risks

Target Audience

This course is aimed at: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Entry Criteria

Candidates must hold the ITIL Foundation Certificate in IT Service Management (also eligible V2 Foundation plus Bridge Certificate). Candidates should have exposure to basic concepts in IT and related work experience of at least two years.

• Introduction to CSI
• CSI principles, purpose and objectives
• Continual service improvement process
• 7-step improvement process
• Service reporting
• Service measurement
• CSI integration with the other stages in the Service Lifecycle
• Return on investment for CSI
• Methods and techniques
• Assessments and gap analysis
• Benchmarking, measuring and reporting
• Deming Cycle and service improvement
• Availability and capacity management techniques
• Risk management to identify improvement
• Problem management and CSI
• Organising for CSI
• Technology considerations surrounding ITIL Continual Service Improvement
• Implementation of Continual Service Improvement
• Exercises and discussions to consolidate the learning experience and understand how to implement the practice
• Exam preparation, revision and mock examination
• Examination on the final day

Auditoriniai mokymai


Pradžios data Trukmė, d. Kurso pavadinimas Kaina, € Statusas
2017.09.20 3 ITIL v3 paslaugų valdymo pagrindai € 780 Populiarūs
2017.10.02 3 ITIL Service Operation (Intermediate lygmuo) sertifikacija € 1,275
2017.10.09 5 ITIL Operational Support and Analysis (Intermediate lygmuo) sertifikacija € 1,975
2017.10.09 3 ITIL Service Strategy (Intermediate lygmuo) sertifikacija € 1,275
2017.10.23 3 ITIL Intermediate Qualification: Continual Service Improvement € 1,275
2017.10.23 5 ITIL Service Offerings and Agreements (Intermediate lygmuo) sertifikacija € 1,975
2017.10.30 2 Achieving ITIL Practitioner Certification € 840
2017.11.13 5 ITIL Release, Control and Validation (Intermediate lygmuo) sertifikacija € 1,975
2017.11.27 3 ITIL Service Design (Intermediate lygmuo) sertifikacija € 1,275
2017.12.11 3 ITIL Service Transition (Intermediate lygmuo) sertifikacija € 1,275
2017.12.11 5 ITIL Planning, Protection and Optimization (Intermediate lygmuo) sertifikacija € 1,975

Nuotoliniai mokymai

Data Trukmė Kurso pavadinimas Statusas
06-26-17 5 ITIL(R) Capability Certificate in Release Control and Validation Patvirtinti
06-26-17 5 ITIL(R) Capability Certificate in Release Control and Validation Patvirtinti
06-26-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
06-26-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
06-26-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
06-28-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-03-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
07-05-17 3 ITIL(R) Lifecycle Certificate in Continual Service Improvement Patvirtinti
07-05-17 3 ITIL(R) Lifecycle Certificate in Service Operations Patvirtinti
07-06-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Patvirtinti
07-06-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-06-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-08-17 5 ITIL(R) Capability Certificate in Operational Support and Analysis Patvirtinti
07-08-17 5 ITIL(R) Capability Certificate in Operational Support and Analysis Patvirtinti
07-09-17 2 Designing a Service Catalogue Workshop Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 2 ITIL® Practitioner - Fast Track Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-10-17 5 ITIL(R) Capability Certificate in Release Control and Validation Mažiau nei 3 vietos
07-11-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-11-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-12-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Operations Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Patvirtinti
07-13-17 3 ITIL(R) Lifecycle Certificate in Service Strategy Mažiau nei 3 vietos
07-14-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-14-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 5 ITIL(R) Certificate in Managing Across the Lifecycle Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Patvirtinti
07-17-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
07-17-17 5 ITIL(R) Capability Certificate in Service Offerings and Agreements Patvirtinti
07-17-17 5 ITIL(R) Capability Certificate in Service Offerings and Agreements Mažiau nei 3 vietos
07-18-17 3 ITIL(R) Foundation Certificate in IT Service Management Mažiau nei 3 vietos
07-18-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti
07-18-17 3 ITIL(R) Lifecycle Certificate in Service Transition Patvirtinti