The course focuses on Cisco Unified Communications Manager version 8.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
Prerequisites
The knowledge and skills that a learner must have before attending this course are:
- Basic knowledge of IP and networking or voice networks is suggested, but not required
- Basic knowledge of the Windows desktop environment
Course Objectives
Upon completing this course, you will be able to meet these overall objectives:
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
Who should attend
The primary audiences for this course are:
- Phone network administrators
- Data system administrators
- Entry-level network engineers
The secondary audience includes:
- Learners looking to gain a technical overview of Cisco Unified Communications Manager
- Learners who need a preparatory course before taking CI-CIPT1 8 and CI-CIPT2 8
Target audience:
The primary audiences for this course are:
Phone network administrators
Data system administrators
Entry-level network engineers
The secondary audience includes:
Learners looking to gain a technical overview of Cisco Unified Communications Manager
Learners who need a preparatory course before taking Implementing Cisco Unified Communications Manager, Part 1 (CIPT1 8) and Implementing Cisco Unified Communications Manager, Part 2 (CIPT2 8)
Module 1: Introduction to IP Telephony
Module 2: Defining the Basic Configuration
Module 3: User Administration
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Module 5: Basic Route Plan Configuration
Module 6: Route Filters and Digit Manipulation
Module 7: Class of Control
Module 8: Understanding Media Resources
Module 9: Features and Services